PEPTIQE / CUSTOMER CARE

Free UK delivery.
Simple returns.

Great skincare should arrive without the extra delivery cost. Here's everything you need to know about receiving your Peptiqe order and how to get help if something isn't right.

FREE UK DELIVERY14-DAY CANCELLATION RIGHTSHERE TO HELP

01 / SHIPPING

Delivery is on us.

Enjoy free standard delivery on every order delivered to a UK address. No minimum spend and no surprise delivery charge at checkout.

02 / RETURNS

Changed your mind?

For eligible returns, please keep the product unopened, unused and, where applicable, with its hygiene seal intact.

03 / HELP

Let's sort it out.

If you've opened or used a product and would like to request a refund, get in touch with Customer Care so we can review your request.

DELIVERY / UNITED KINGDOM

Across the UK.
On us.

We offer free standard delivery nationwide across the United Kingdom, including England, Scotland, Wales and Northern Ireland.

Once your order is dispatched, we'll send you an update using the contact details provided at checkout. Delivery times may vary by destination and carrier.

Questions about your delivery? Have your order number ready and contact our team.

RETURNS / HOW IT WORKS

Returning your Peptiqe order.

Unopened & unused

Changed your mind? Contact us within 14 days of receiving your order to cancel an eligible purchase. For skincare returns, products should be unopened and unused, with any hygiene seal intact. Once you've told us you're cancelling, return the item within a further 14 days.

Opened or used

If you've opened or used your product and would still like to request a refund, please contact our Customer Care team through the Help & Information section. We'll review the circumstances and explain the options available. Where a sealed product is exempt for health or hygiene reasons, a change-of-mind refund may not be available after unsealing.

Faulty, damaged or incorrect

If your order arrives damaged, faulty or isn't what you ordered, please contact us. We'll help put things right in line with your statutory consumer rights, regardless of whether the item has been opened.

USEFUL DETAILS

Good to know.

How do I start a return?

Email support@peptiqe.skin or use the Contact Us form. Include your order number and tell us what you'd like to return. We'll provide the next steps and return instructions.

How long do I have to return an item?

For eligible change-of-mind cancellations, tell us within 14 days of receiving your order. You then have a further 14 days to send the goods back. These time limits do not replace your rights if a product is faulty or misdescribed.

Who pays for return postage?

For eligible change-of-mind returns, the customer is responsible for the cost of return postage. If goods are faulty, damaged or supplied incorrectly, we'll arrange an appropriate remedy in line with your consumer rights.

When will my refund be issued?

For an eligible cancellation, we'll refund you within 14 days of receiving the returned item or earlier proof of posting, as required by law, using the original payment method. Refund timing at your bank or payment provider can vary.

What if I've already used the product?

Please contact us through Help & Information and tell us what happened. We'll review your refund request. If the product is faulty or not as described, your statutory rights still apply.